Return & Refund Policy
Information about return requests, condition checks, damaged accessories, refunds and your consumer rights.
Start Your Return Request
If you would like to request a return, please email us before sending any item. Include your order number, the product name, your reason for requesting the return and photographs if there is a fault or discrepancy.
Contact Support
Email service@qvzjx.com with your order details.
Keep the Item Safe
Retain packaging, product labels and any decorative accessories while your request is reviewed.
Wait for Instructions
Returns must be sent only to the address communicated after the request has been reviewed.
Return Eligibility and Item Condition
Return Window
We offer a 30-day return window. Customers may request a return within 30 days after receiving their order, subject to the eligibility conditions in this policy and non-excludable consumer rights. Please contact service@qvzjx.com before shipping a return.
Unworn and Unused Items
For discretionary change-of-mind returns, items may be required to be unworn, unused, clean, complete and in their original packaging, with labels and decorative elements intact.
Hair Accessory Hygiene
Because scrunchies and hair accessories may come into direct contact with hair or skin, hygiene and condition considerations may affect change-of-mind eligibility where permitted by law.
Custom or Personalized Products
Items made to individual specifications may be subject to different change-of-mind rules where clearly disclosed and legally permitted.
Product Differences
Minor screen-related color differences are possible. Materially incorrect, damaged or misdescribed goods are addressed under applicable consumer law and this policy.
Wrong, Faulty or Damaged Items
Contact Us Promptly
Provide a description of the problem, photographs of the item and packaging, and your order reference.
Assessment and Resolution
Depending on the circumstances and applicable law, appropriate remedies may include replacement, refund or another remedy.
Do Not Alter the Item
If possible, do not wash, cut, modify or otherwise alter the item before our team has reviewed a reported issue.
Statutory Protections
Nothing in this policy excludes or restricts rights that cannot legally be waived, including rights concerning defective or misdescribed goods.
Refunds, Exchanges and Shipping
Review and Refund
An authorized return may be inspected on receipt. Approved refunds are generally sent to the original payment method where supported; posting time varies by provider.
Return Shipping Costs
For change-of-mind returns, any applicable return shipping charge must be disclosed in the authorization instructions. Costs for faulty goods will be handled according to applicable law.
Exchanges
Exchange requests depend on the situation and stock availability. Contact support for instructions before returning a product.
Order Cancellation
Request cancellations or changes as soon as possible. Once processing or shipment has started, a change may not be available, subject to legal rights.
Return Destination
Do not use an unconfirmed business or office address. A specific return address will be provided when an eligible return is authorized.
Your 30-Day Return Window
30 days from delivery: Please contact service@qvzjx.com to request a return within 30 days of receiving your item. Eligible change-of-mind returns must meet the condition and hygiene requirements above. Items that arrive faulty, damaged or incorrect are handled according to applicable legal rights. Normal order processing is 1โ2 business days; U.S. delivery is estimated at 7โ15 business days after dispatch.
Questions? We are here to help.
For product details, orders and assistance with our store policies, please reach out to qvzjxโข customer care.
Email: service@qvzjx.com ย ยท ย Phone: 13684995903